Returns and Refunds
Shop With Confidence
Returns & Refunds
Not completely happy with your order? Here's everything you need to know about our return, exchange, and refund process.
[7]-Day Return Window
From the date your order is delivered
Refund in [5-7] Business Days
Once your return is received and inspected
Easy Exchanges
Swap for a different product or size, hassle-free
The Process
How to Return an Item
Returning something is simple, just follow these steps.
1
Contact Us
Email us at [SUPPORT EMAIL] with your order number and reason for return.
2
Get Approval
Our team reviews your request and confirms return eligibility within 24-48 hours.
3
Ship It Back
Pack the item securely and send it to the address we provide.
4
Get Refunded
Once inspected, your refund is processed to your original payment method.
Eligible for Return
- Items in original, unopened, and unused condition
- Original packaging and seal intact
- Requested within [7 days] of delivery
- Proof of purchase (order number or receipt) provided
- Items that arrived damaged, defective, or incorrect
Not Eligible for Return
- Opened, used, or partially used skincare products (hygiene reasons)
- Items without original packaging or seal
- Sale or clearance items marked as final sale
- Gift cards
- Requests made after the [7-day] return window
Refund Details
Refund Timelines by Payment Method
| Payment Method | Refund Method | Estimated Timeline |
|---|---|---|
| Cash on Delivery (COD) | Bank transfer / store credit | [5-7] business days |
| Debit / Credit Card | Refunded to original card | [5-10] business days |
| Bank Transfer / Wallet | Refunded to original account | [5-7] business days |
Note: Original shipping charges are non-refundable, except in cases where the item was damaged, defective, or shipped incorrectly by us. Return shipping costs are the customer's responsibility unless the return is due to our error.
Need to start a return?
Reach out to our support team with your order number and we'll guide you through it.