FAQs
Help Center
Frequently Asked Questions
Everything you need to know about orders, shipping, products, and more. Can't find your answer? Reach out to our team anytime.
Select a category below or tap any question to view its answer.
Orders & Shipping
How long does delivery take?
Orders within major cities typically arrive within 2–3 business days, while other areas may take 3–5 business days. You'll receive a tracking link by SMS/email as soon as your order ships.
How can I track my order?
Once your order ships, you'll receive a tracking number via email/SMS. You can also check your order status anytime by logging into your account under "Order History."
Do you offer cash on delivery (COD)?
Yes, cash on delivery is available across Pakistan. You can also pay online via debit/credit card for a faster checkout.
What are the delivery charges?
Delivery is free on orders above PKR 3,000. Orders below this amount have a flat delivery fee of PKR 150.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for unopened, unused products in their original packaging. Please contact our support team to start a return.
Can I return an opened product?
For hygiene and safety reasons, we're unable to accept returns on opened or used skincare products, unless the item arrived damaged or defective.
How long does a refund take?
Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.
I received the wrong or damaged product. What do I do?
We're sorry about that! Please email us at info@elixerhealthcarepk.com within 48 hours of delivery with your order number and a photo of the item, and we'll resolve it right away.
Products & Ingredients
Are your products suitable for sensitive skin?
Yes — all our formulas are dermatologically tested and free from harsh chemicals. That said, we always recommend a patch test before first use, especially if you have known sensitivities.
Are your products cruelty-free?
Yes, none of our products are tested on animals, and we work only with cruelty-free manufacturing partners.
How do I know which products are right for my skin?
Check out our "Shop by Concern" section to find products matched to your specific skin goals — or message our team directly for a personalized recommendation.
What is the shelf life of your products?
Most of our products have a shelf life of 12–24 months from the manufacturing date when unopened, and 6–12 months once opened. Exact details are printed on each product's packaging.
Account & Payment
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save your details, and check out faster next time.
What payment methods do you accept?
We accept cash on delivery, debit/credit cards, and major bank transfer/wallet options at checkout.
Is my payment information secure?
Yes. All online payments are processed through a secure, encrypted payment gateway — we never store your full card details on our servers.
How do I reset my password?
Go to the Login page and click "Forgot your password?" — you'll receive a reset link via email within a few minutes.
Still have questions?
Our support team is happy to help with anything not covered here.